TELEPHONIC INTERPRETING FOR BUSINESS AND GOVERNMENT When you need an interpreter, our Customer Service Associates efficiently connect our skilled, qualified, and experienced interpreters to you and your Limited English Proficient (LEP) clients through our state-of-the-art telecommunications system. Our call monitoring, tracking, and reporting is among the most advanced in the industry. With a range of implementation and technology solutions available, we will work with you to ensure that our telephonic interpreting services are easy to use, widely understood, and available without interruption. We will provide you with: - Qualified interpreters available 24/7/365
- Connection to an interpreter in 30 seconds or less
- Support for more than 180 languages; 99.85% language availability
- Documentable and traceable interpretation with no additional paperwork needed
- Complete confidentiality
- Call monitoring for quality assurance
- Customized service implementation at your location
How Telephonic Interpreting Works We will assign you a toll-free number and an individualized access code. When you dial your toll-free number, you will be connected to a Pacific Interpreters Customer Service Associate (CSA) (who will ask you for your access code and then connect you to an interpreter), or directly to an interpreter via the IVR. It's that easy!
There are numerous benefits to using telephonic interpreting:
- Improve first call resolution rates
- Reduce customer effort
- Lower average call handle time
- Improve client satisfaction
- Make more efficient use of staff
- Mitigate risk to your organization
- Comply with government mandates for privacy, including Sarbanes Oxley
When you begin service with us, our implementation team will contact you to prepare a comprehensive implementation plan for your facility. A successful implementation is one that is championed by your interpreter program coordinator and enthusiastically supported by your key managers. We also like to establish a working relationship with a member of your IT department who can assist us in removing any technical barriers to using our service. Site Survey The survey is usually conducted over the phone and gathers specific details, including: - Physical plant
- Phone system and hardware requirements
- Current interpreter scheduling system
- Language mix of your client population
- Staff/agency interpreter availability
- Number of individual access codes required
- Anticipated call volume
Implementation Briefing to Team Leaders and Department Heads Our optional Implementation service takes about 20 minutes and is recommended to: - Build awareness and share organizational objectives
- Provide question and answer opportunities
- Train users onsite (five-seven minutes at each department)
- Distribute customized printed reference materials
- Integrate service seamlessly without interruption of daily workflow
Hardware Options—No Proprietary Equipment Necessary Many modern phone systems already have speakerphone capability. When the use of a speakerphone is not appropriate, we can provide the following devices for purchase or lease: Competitive Pricing With Pacific Interpreters, you pay only for the services you use. There are no setup charges, no monthly minimum charges, and no hidden fees. Add this to the savings that result from faster, more accurate client interactions, and the return on investment is obvious. - Flat per-minute rate or tiered, volume-based pricing available
- Discounting based on cumulative customer group usage
- Individual billing and reporting for each facility/department
- No setup fees or monthly minimums
- No hard-to-find-language or time-of-day surcharges
- No charge for 3rd and 4th-party calls, or scheduled calls
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