TELEPHONIC INTERPRETING When you need an interpreter, our Customer Service Associates or Interactive Voice Response (IVR) system connect our skilled, qualified, and experienced interpreters to your Limited English Proficient (LEP) patients/clients within seconds. Our call monitoring, tracking, and reporting is among the most advanced in the industry. With a range of implementation and technology solutions available, we work with you to ensure that our telephonic interpreting services are easy to use, widely understood, and available without interruption. We provide you with: - Qualified interpreters available 24/7/365
- Connection to an interpreter in 30 seconds or less
- Support for more than 180 languages; 99.85% language availability
- Documentable and traceable interpretation with no additional paperwork needed
- Complete confidentiality; compliant with government-mandated privacy laws
- Call monitoring for quality assurance
- Customized service implementation at your location
How Over-the-Phone Interpreting Works We will assign you a toll-free number and an individualized access code. When you dial your toll-free number, you will be connected to a Pacific Interpreters Customer Service Associate (CSA) (who will ask you for your access code and then connect you to an interpreter), or directly to an interpreter via the IVR. It's that easy! Competitive Pricing With Pacific Interpreters, you pay only for the services you use. There are no setup charges, no monthly minimum charges, and no hidden fees. Add this to the savings that result from faster, more accurate patient/client interactions, and the return on investment is obvious. - Flat per-minute rate or tiered, volume-based pricing available
- Discounting based on cumulative customer group usage
- Individual billing and reporting for each facility/department
- No setup fees or monthly minimums
- No hard-to-find-language or time-of-day surcharges
- No charge for 3rd and 4th-party calls, or scheduled calls
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